Your WordPress site is hacked. We can fix it today.

Place the order and it lands with us immediately — that is why checkout is the fastest route in, rather than the phone. Priority onboarding is included by default on this page, which puts you at the front of the queue for a same-day start. We contact you to arrange access, and that call is where the job begins. How long the cleanup itself takes then depends on how deep the infection goes and how quickly we can get into your hosting; we will tell you what we are finding as we go rather than leave you guessing, and if your situation needs more than a standard cleanup we will say so before we start.

No. The first thing we do is take a full forensic copy of the site exactly as it is, before touching anything. Cleaning removes injected code, not your pages, posts, products or customers. If something has already been destroyed by the attacker, that snapshot is also what we use to work out what was there.

We remove what we find, close the entry point, and give you a written report of exactly what was on the site and what we did about it. Anyone promising a blanket guarantee on an emergency cleanup before they have seen the site is guessing. Get the specific terms confirmed with us on the call — we would rather be precise than reassuring.

Yes. There is no minimum term and no cancellation fee — cancel in the Portal and the plan stops at the end of the month you have paid for. There is also a 30-day money-back guarantee. We would rather tell you that plainly than have you find it out later: you are buying a cleanup with a month of cover attached, not signing a contract while your site is down.

Reinfection almost always means the entry point was never closed, or the vulnerable plugin that let them in is still sitting there unpatched. Closing that door is part of the cleanup, and keeping it closed is what the plan does — weekly patching, hardening and monitoring. This is the whole reason the cleanup comes with a month of cover rather than being handed back on its own.

Yes, and it is common. Hosts usually leave you enough access to clean the site even when it is offline to the public, and lifting the suspension is part of the job — hosts want a clean site and a summary of what was fixed, which is what the written report is for.

Yes. Removing the malware and getting your domain trusted again are two separate jobs, and the second one is the one people forget. We submit the Safe Browsing review and the Search Console reconsideration request. Google controls the timing of the review itself, but you will not be doing that paperwork alone.

Not at all — most people who need this are not on one. Starting the Secure plan is how you buy the cleanup: "cleanup of malware already on the site" is a line item on the plan from Secure up, so an existing infection is covered rather than quoted separately. The plan then keeps it patched and monitored afterwards, and you are not signing up to anything you cannot leave — see the next answer.

Usually, yes. Outdated plugins are the most common way into a WordPress site, and the gap between a patch being published and applied to your site is the window attackers work in. Weekly patching, firewall and login protection, hardening and monitoring close most of that window — which is what the Secure plan and above are for.