Client Support

Submit a Support Issue

Describe your issue and we'll get to work. The more detail you provide, the faster we can resolve it.

This is a secure but unauthenticated support form

This form is for quick issue reporting and general support requests. Your submission is encrypted in transit, but all requests are flagged as unauthenticated to our team. We will not provide sensitive or critical responses, or make critical system changes based on unauthenticated requests.

For authenticated requests, please use the Client Portal or email support@clarkes.team from an approved email address.

1 Contact Information

Name

2 Issue Details

Issue Title

Issue Description *

We can provide faster support if we can replicate your issue.

Why does this matter? When we can reproduce an issue in our environment, we can diagnose the root cause faster, test fixes with confidence before applying them to your systems, and reduce the back-and-forth troubleshooting that slows resolution. Include steps to reproduce, URLs, screenshots, or error messages to help us get there quickly.

3 Supplemental Information

While not required, this can help reduce our time to resolution.

Impacted Server(s) / Website(s)

Attachments

Drop files here or click to upload

Max 3 files, 10MB each. Images, PDFs, text files, logs.

4 Priority

Select the appropriate priority level for your issue.

Backlog ~10 business days

Low ~5 business days

Medium ~3 business days

High ~1 business day

Urgent ~4 hours

Choose High or Urgent when an existing support request needs faster attention. If a production system is down or compromised and you need immediate on-call response, use Emergency Response.

Medium priority issues are typically addressed within 3 business days.

5 Additional Contact

Additional contact options are available if needed.

I'd like to add an additional contact email

I'd like to provide a cell phone number

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Need Authenticated Support?

For sensitive requests or critical system changes, use an authenticated channel:

Client Portal

portal.clarkes.team

Email Support

support@clarkes.team

Need help now?

Acknowledgement within 30 minutes after successful payment. Acknowledgement, not resolution.

For a production outage, compromise, database failure, application failure, or critical code issue happening now, start an Emergency Response. Successful payment activates the on-call workflow.

Start Emergency Response — $595

Managed client with a covered asset? Submit the incident through the Client Portal for your plan’s response target.

Expected Response Times

Backlog: ~10 business days
Low: ~5 business days
Medium: ~3 business days
High: ~1 business day
Urgent: Acknowledgement within 4 hours