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Client Support

Submit a Support Issue

Describe your issue and we'll get to work. The more detail you provide, the faster we can resolve it.

This is a secure but unauthenticated support form

This form is for quick issue reporting and general support requests. Your submission is encrypted in transit, but all requests are flagged as unauthenticated to our team. We will not provide sensitive or critical responses, or make critical system changes based on unauthenticated requests.

For authenticated requests, please use the Client Portal or email support@clarkes.team from an approved email address.

1 Contact Information

2 Issue Details

We can provide faster support if we can replicate your issue.

3 Supplemental Information

While not required, this can help reduce our time to resolution.

Drop files here or click to upload

Max 3 files, 10MB each. Images, PDFs, text files, logs.

4 Priority

Select the appropriate priority level for your issue.

Please reserve HIGH & URGENT level priorities for mission-critical issues.

Medium priority issues are typically addressed within 3 business days.

5 Additional Contact

Additional contact options are available if needed.

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Need Authenticated Support?

For sensitive requests or critical system changes, use an authenticated channel:

Client Portal

portal.clarkes.team
Email Support

support@clarkes.team

Emergency?

For critical outages, call us directly:

(866) CLARKE6

Expected Response Times

Backlog ~10 business days
Low ~5 business days
Medium ~3 business days
High ~1 business day
URGENT ~4 hours