On-Demand IT Support
Expert technical support when you need it. Purchase hours upfront and use them for any IT challenge - servers, applications, security, or consulting.
How Support Hours Work
No contractPrepaid blocks are discounted from that rate — $130–$150 per hour depending on block size.
- 1
Buy a block and pay less per hour
Five, ten or twenty hours up front. No monthly retainer, no contract.
- 2
Billed in 15-minute increments
A ten-minute fix costs ten minutes, not a full hour.
- 3
Itemised time tracking
Every entry shows what was done and how long it took.
- 4
Use them at your pace
Blocks stay valid 90 days to 12 months depending on size.
Unused hours
roll over on 10h+ blocks
Choose Your Hour Package
Buy hours upfront at a discounted rate. Use them whenever you need support.
Standard ad hoc support is $200/hour. Prepaid blocks are discounted from that rate, and their package prices are fixed — they are not recalculated from it.
5 Hours
$150/hour effective
- Valid for 90 days
- Priority email support
- Screen sharing available
- Detailed time tracking
Ideal for: Quick fixes and small projects
10 Hours
$140/hour effective
- Valid for 6 months
- Priority email & phone support
- Screen sharing available
- Detailed time tracking
- Rollover unused hours once
Ideal for: Ongoing maintenance needs
20 Hours
$130/hour effective
- Valid for 12 months
- Priority email & phone support
- Dedicated support rep
- Screen sharing available
- Detailed time tracking
- Rollover unused hours
- Monthly status calls
Ideal for: Comprehensive support coverage
Need more hours or a custom arrangement? Contact us for enterprise pricing.
What We Support
Use your support hours for any of these technology areas and more.
Cloud & Servers
- AWS, Azure, Google Cloud
- Linux/Windows servers
- cPanel, Plesk, DirectAdmin
- Docker & Kubernetes
CMS Platforms
- WordPress & WooCommerce
- Drupal & Joomla
- Shopify & Magento
- Custom CMS solutions
Business Applications
- CRM systems (Salesforce, HubSpot)
- ERP implementations
- Custom web applications
- API integrations
Security & DevOps
- Security audits & hardening
- Malware removal & recovery
- CI/CD pipelines
- Infrastructure as code
Simple, Transparent Process
Purchase Hours
Select a support package that fits your needs. Hours are added to your account immediately.
Submit Requests
Email, call, or use our client portal to submit support requests with details of what you need.
We Get to Work
Our team reviews your request, provides a time estimate, and begins work upon your approval.
Track Progress
Receive detailed time logs and updates. Unused hours carry forward per your package terms.
Frequently Asked Questions
Everything you need to know about our support packages.
What is your minimum billing increment?
We bill in 15-minute increments. Small questions answered via email are typically not billed unless they require research or hands-on work.
Do unused hours expire?
Hours are valid for 90 days to 12 months depending on your package. The 10 and 20 hour packages include rollover options to extend unused time.
What if I have an emergency?
If a production system is down or compromised right now, use Emergency Response: $595 to start, including up to two hours of emergency work, with acknowledgement within 30 minutes after successful payment. That target is for acknowledgement by an engineer, not resolution. For an existing support request that needs faster attention, the Urgent priority on our support form moves it ahead of routine work for a $100 escalation charge. The two are never charged on the same incident.
Can I use hours for any type of work?
Hours can be used for any technical work within our expertise. Development projects, server work, troubleshooting, consulting - it all draws from the same pool.
What if a project takes more hours than estimated?
We provide estimates before starting work. If a project looks like it will exceed the estimate, we pause and discuss options with you before continuing.
Do you offer retainer or monthly support plans?
Yes! For ongoing support needs, check out our WordPress Maintenance or Server Management services. We also offer custom retainer arrangements for larger organizations.
Need Help Now?
Purchase a support package and start using your hours immediately. No contracts, no commitments.
Production system down or compromised right now? Start an Emergency Response instead.