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New: the Clarkes.Team client portal
Hand us the keys. Keep the view.
Clarkes.Team clients get a portal we built ourselves. See the health of your servers and websites, every conversation with our team, your projects and invoices, and who on your team can see what. One sign-in, on any device.
Already a client? Sign in to the portal 
Real portal screens, shown with sample data for a fictional dental practice.
The keys
Access is a lot to hand over. Here’s how we hold it.
Looking after your servers and websites means holding the keys to them. The portal is how you see what we do with that access.
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What you give us
Logins for your servers, your hosting and your website’s admin: whatever we need to look after them.
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How we keep it
Passwords you give us are stored encrypted and never shown in the portal. And we’ll never ask for your password, not by email and not on the phone.
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What you get back
A view of the servers and sites we look after, and every conversation, project and invoice, in one place you can check whenever you like.
Your own sign-in is protected too.
- Two-step sign-in with an authenticator app, and recovery codes in case you lose your phone
- Your last 20 sign-ins, with the browser and device each one came from
- Sign out of any session that isn’t you
- An email when your account signs in on a new device
- Change your password and every other session is signed out
Inside the portal
Everything we do for you, where you can see it.
Five screens a client uses every week. Scroll, and the portal scrolls with you.
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01 · SERVERS
Your servers, checked every minute
On the cPanel servers we look after, the portal checks system and service health every minute, and mail, security, certificates and backups every hour. You see the result in plain English, without signing in to anything else.
- Health, PHP version and the last backup at a glance
- SSL certificates, and any that are about to expire
- Every website on the server, listed
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02 · WEBSITES
Every website: speed, plugins and known risks
The WordPress sites we look after sync every hour: desktop and mobile performance scores, how many plugins and themes each one runs, and how many known vulnerabilities they have.
- Desktop and mobile performance scores
- Plugin and theme counts, with the full list a click away
- Known vulnerabilities, counted for you
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03 · SUPPORT
Every conversation in one place
Open a ticket in the portal or by email, and reply from either. Every message stays on the ticket with its status and history, so nothing gets lost in somebody’s inbox.
- Talk to us in plain English
- Reply from your email when that’s easier
- See which website or server a ticket is about
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04 · PROJECTS
Bigger work, tracked as projects
A website refresh or a new office launch becomes a project you can follow from kickoff to launch, as a list or as a board.
- Tasks grouped by phase, with due dates
- Comment on a task and attach files
- Switch between a list and a board
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05 · YOUR TEAM
The right access for each person
Add the people at your business who use the portal, and choose what each of them can see and do. Your primary contact has full access, and is the only one who can add or change people.
- Nine permissions, from viewing tickets to paying invoices
- Billing for the office manager, tickets for the front desk
- Security alerts only to the people who should get them
Sample data throughout. Larkmoor Dental Group is not a real client.
What a client sees Sample data
After hours
Still checking after you’ve gone home.
Checks run on a schedule, day and night, and the results show up in your portal. If a site or server we monitor goes down, our team is alerted, so you don’t hear about it first from a customer.
- Every minute System and service health on the cPanel servers we look after
- Every hour Mail, security, SSL certificates and backups on those servers
- Every hour WordPress performance, plugins, themes and known vulnerabilities
- Around the clock Uptime monitoring that alerts our team if a site or server we monitor goes down
Server checks need a cPanel server we have access to. Website checks cover the WordPress sites we look after.
Support, start to finish
A conversation, not a ticket number.
A sample ticket from the portal: a dental practice’s booking confirmations stopped arriving. Watch it go from the first message to fixed and checked.
- Reported Dana explains what’s wrong, in her own words.
- On it We say what’s working, what isn’t, and when we’ll update her.
- Found and fixed The cause in plain English, and a test booking to prove the fix.
- Confirmed Someone at the front desk tries it, and mentions one more thing.
- Followed up We fix that too, and check that night’s run before closing the ticket.
On your phone
No app to install.
The portal works in your phone’s browser, with your dashboard, tasks and tickets one tap away at the bottom of the screen.
The details
Small things that save you an email.
Jump to anything
Press ⌘K or click the search bar and start typing. Tickets, invoices and servers come up together.
Updates come to you
Replies, comments, invoices and status changes, in the portal and in your inbox.
It keeps getting better
We build the portal ourselves and keep adding to it. The What’s new page says what changed, in plain English.
Pay the way you like
Pay any invoice online by card or bank account. Ask us and we’ll switch on autopay, so each invoice is paid on its due date, never before.
Card US bank account Autopay on the due date
“Your servers, websites, plans and invoices are yours to look at whenever you like, not something you have to request.”
Become a client
Want this view of your own setup?
Tell us what you run and what you need help with, and we’ll get back to you about next steps.
Thanks for reaching out.
We’ve received your message and will get in touch about next steps.