Your production system is broken. We can help today.
Server down. Website hacked. Database stopped. Deployment failed. Application or production code blocking the business.
Start an Emergency Response online. Successful payment creates a priority incident and alerts the on-call engineer.
- Includes up to two hours of emergency work
- Additional work is $300/hour and requires approval
- Acknowledgement within 30 minutes after successful payment
The 30-minute target covers acknowledgement by an engineer. Resolution time depends on the incident, available access, and condition of the affected system.
Managed client with a covered asset? Submit the incident through the Client Portal for your plan’s response target.
Start the incident online
Tell us what is affected and what is happening. You do not need to diagnose the problem first.
We will call when speaking directly will help assess or resolve the incident.
Do not enter passwords, private keys, or access tokens in the order form.
After successful payment
- 1 An emergency incident is created.
- 2 The on-call engineer is alerted.
- 3 You receive an incident number.
- 4 A senior engineer acknowledges the incident within 30 minutes.
- 5 We provide secure instructions for granting access.
- 6 Triage begins as soon as the required access is available.
Clear emergency pricing
The initial engagement covers immediate interruption, triage, and remediation. It does not guarantee a particular outcome or restoration time.
$595 initial engagement
- Includes up to two hours of emergency work
- $300/hour after the included time
- Additional time requires customer approval
- The $100 Urgent surcharge is not added
- Resolution is not guaranteed within the initial 2 hours
How we work through an incident
The same sequence every time, so you know what is being done and who owns it without having to ask.
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Acknowledge
Confirm ownership of the incident and establish the communication channel.
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Triage
Determine impact, recent changes, available access, and immediate risks.
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Stabilize
Restore essential service or contain the compromise where possible.
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Recover
Repair the failure, restore data or code, and verify operation.
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Handoff
Document the work, remaining risks, and recommended follow-up.
We do not promise a restoration time before an engineer has seen the system. How long a fix takes depends on the fault, the available access and the condition of what is left.
What an emergency usually looks like
- Linux and Windows server outages
- AWS, Azure, Google Cloud, and hosting incidents
- Compromised or hacked systems
- Database failures
- Website and e-commerce outages
- Production application failures
- Failed deployments and releases
- Critical programming defects
- Broken APIs and integrations
- WordPress, WooCommerce, Magento, and custom applications
Experienced hands on a system you depend on
- Senior Level of engineer on the incident
- Production incidents are handled by experienced engineers, not a first-line queue.
- 20+ Years in enterprise IT
- Two decades of production infrastructure, applications and recovery work.
- 300+ Clients served
- Across servers, cloud platforms, e-commerce and custom applications.
- $1M Professional liability insurance
- Cover in place before anyone touches a production system.
Reviews collected independently, not curated by us.
Already covered by a managed plan?
Use the Client Portal for incidents involving an enrolled asset. Your plan’s response target applies; do not purchase Emergency Response for the same incident.
Once the incident is stable, we can discuss ongoing management to reduce the chance of it happening again.