Terms of Service
Last updated: October 21, 2026
1 Agreement to Terms
These Terms of Service are an agreement between you and Clarke Ventures LLC, a limited liability company trading as Clarkes.Team ("we," "our," or "us"). Clarke Ventures LLC is the contracting party for every service described below and the entity that appears on your invoices and card statements.
By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these terms, please do not use our services.
2 Services Provided
Clarkes.Team provides web technology services including but not limited to:
- Cloud architecture and infrastructure management
- Server administration and monitoring
- WordPress maintenance and support
- Technical consulting and advisory services
- On-demand technical support
3 Service Agreements
Specific services are governed by individual service agreements, statements of work, or subscription terms that supplement these general Terms of Service. In case of conflict, the specific service agreement takes precedence.
4 Client Responsibilities
As a client, you agree to:
- Provide accurate and complete information
- Maintain the security of access credentials we provide
- Promptly notify us of any security concerns
- Maintain valid payment methods for subscription services
- Comply with our Acceptable Use Policy
- Ensure you have rights to any content or systems we work on
5 Payment Terms
5.1 Subscription Services
Subscription services are billed in advance on a monthly or annual basis. Subscriptions automatically renew unless canceled before the renewal date.
Either of us may end a recurring service at any time before its next renewal date. There is no minimum term and no cancellation fee. The service then runs to the end of the period you have already paid for, and fees for that period are not refunded — so canceling mid-month ends the service at the end of that month rather than immediately.
5.2 Hourly Services
Pre-purchased hour packages are valid for the period specified at purchase. Hourly work is billed in 15-minute increments.
5.3 Refunds
Fees already paid for a period in progress are not refunded. Ending a service stops the next renewal; it does not refund the month or the year you are in.
There is one exception, and it is deliberate: your first subscription with us carries a 30-day money-back guarantee. If you tell us within 30 days of your first payment that it is not working for you, we refund that payment in full. The guarantee applies once, to a first subscription, and not to later renewals or to additional services added afterwards.
Pre-purchased hours are non-refundable but may be applied to other services.
5.4 Late Payments and Interest
Invoices are due on the date shown on them. If an invoice is not paid within five days of its due date, we may charge a late fee of $35.00. A late fee is invoiced separately — it is never taken out of a payment you have already made, so it never reduces the amount credited against your balance. Amounts that stay overdue may also carry interest at a lawful rate until they are paid.
A late fee is avoidable, and we would rather you avoided it. Paying within five days of the due date avoids it entirely, and keeping a valid payment method on file means the invoice is collected on its due date without you having to remember. If you think an invoice is wrong, tell us before the due date: we will look into it and will not charge a late fee on an amount that turns out not to be owed.
5.5 Payment Plans
We may offer a payment plan on a project balance under a separate written agreement signed by both parties. Where such an agreement exists, its terms — the amount, the schedule, the rate and the disclosures that go with them — are set out in that agreement rather than here, and they control.
A payment plan cannot be canceled. The right to end a recurring service in 5.1 does not apply to it: ending a subscription does not reduce, pause, or end what is owed on a plan. The work the plan paid for has already been delivered, so the balance runs to the end of its schedule, or until you settle it early — which you may do at any time, without penalty.
6 Intellectual Property
You retain ownership of your content, code, and data. We retain ownership of our proprietary tools, methodologies, and pre-existing intellectual property. Work product created specifically for you becomes your property upon full payment.
7 Confidentiality
We maintain strict confidentiality regarding your systems, data, and business information. We will not disclose confidential information to third parties except as required by law or with your written consent.
8 Limitation of Liability
Our total liability for any claim arising from our services is limited to the total amount payable under the service agreement the claim arises from. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data, however caused.
Nothing in these Terms limits liability that cannot be limited by law.
$1M Professional Liability Insurance
We maintain professional liability insurance to provide additional protection for our clients.
9 Service Level Commitments
Specific service levels, response times, and uptime guarantees are defined in individual service agreements. We make commercially reasonable efforts to meet or exceed stated service levels.
10 Termination
Either party may end a service on 30 days' written notice. A recurring subscription is the exception, and the easier case: as 5.1 says, you can end one at any time before its next renewal date, and it runs to the end of the period you have already paid for.
We may suspend or terminate a service immediately, on notice to you, for a violation of these Terms or of the Acceptable Use Policy, or for other genuine cause — for example conduct that puts our systems, another client, or a third party at risk.
Non-payment is handled differently
We will not suspend or terminate a service for non-payment alone without first giving you written notice of the overdue amount and a reasonable period to bring the account current — at least 15 days from that notice. If the balance is still overdue after that period, we may pause discretionary work and non-urgent support until it is settled.
Even then, security patching, backups, and uptime monitoring keep running. We will not leave a site or a server we look after unpatched, unbacked-up, or unmonitored because an invoice is late — a billing problem should not turn into a security incident.
Where you have signed a service agreement or payment plan that sets out its own default and notice terms, those terms apply to amounts owed under it.
Upon termination, we will provide reasonable assistance in transitioning services and returning your data.
11 Governing Law and Disputes
These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules.
If a dispute arises, we will try to settle it between ourselves first. One of us writes to the other setting out the problem and what would resolve it, and we then have 30 days to work it out.
If that does not resolve it, the dispute goes to court: both parties submit to the exclusive jurisdiction of the state and federal courts sitting in Kings County, New York. Neither party has to wait out the 30 days before asking a court for urgent relief, and nothing here prevents us from collecting a balance that is not in dispute.
12 Changes to Terms
We may update these Terms from time to time. If a change materially affects you, we will give you at least 30 days' written notice by email before it takes effect. If you do not accept the change, you may end the affected service within that 30-day period at no further charge.
Changes that do not materially affect you — correcting a typo, clarifying wording that already said the same thing, updating a contact address — take effect when we post them here, and the date at the top of this page changes with them. We will not treat your continued use of a service as acceptance of a change that materially affects you; for those, the notice above is how it happens.
13 Contact and Legal Notices
For questions about these Terms of Service, please contact us at:
Legal notices
Written notice under these Terms — including notice of termination or of a dispute — may be given either way, and you choose which:
- By post, to the address below. Notice by post is effective on receipt.
- By email, to support@clarkes.team. Notice by email is effective on the day it is sent.
An email notice from you has to come from an address already registered on your account, so that we can attribute it to somebody entitled to give it. We will send notices to the postal and email addresses you have most recently given us, so please keep them current.